CONTACT

We aim to respond to all queries, questions and concerns from parents/carers within two working days and resolve them within five working days. Parents/carers can contact the school in the following ways:

• Send post to TDMS, Four Pools Road, Evesham WR11 1DQ
• Telephone the reception desk at 01386 442060
• Telephone the ‘Attendance Officer’ at 01386 442060 Ext 205
• Email enquiries to the school at office@tdms.worcs.sch.uk or directly to the relevant member of staff in the table below. Please ‘cc’ the line manager. We would be grateful if emails were only sent to one member of staff. To ensure that this method of communication is used as efficiently and purposefully as possible, we will use the following protocols:
  • All emails will be responded to during working hours and within two working days, dependent upon the level of concern/nature of the concern. However, staff are not expected to respond to emails sent outside of working hours. Out of working hours emails are classed as emails sent after 6.00 pm and before 8.00 am during the week or emails sent after 6.00 pm on Friday and before 8.00 am Monday.
  • If an issue cannot be resolved satisfactorily within a two email exchange (four in total), then a face-to-face meeting in school should be convened.
  • Staff are not expected to respond to an email deemed/perceived to be abusive or aggressive.
  • In some instances, a parent/carer may feel that an issue has not been resolved satisfactorily. However, the school retains the right to deem the matter closed where it feels due diligence has been afforded to the concern.